​​​​​We respect and protect the privacy of our website users. The privacy of your personal information is important to us. We are committed to taking all necessary steps to ensure that your information remains confidential. For any inquiries, please reach out to us using the contact details provided below.

What personally identifiable information do we collect from you?

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We do not collect private or personal information from this website unless provided willingly by you. We collect personal information necessary to deliver our services, process requests, and improve your user experience. We will not disclose any of your personally identifiable information without your explicit permission.

 

Depending on how you interact with our website, we may collect:

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• Contact Information: Name, email address, phone number, physical or delivery address.

• Account & Transaction Details: Account credentials, order history, billing address, and payment confirmation details (note: full credit card numbers are handled securely by third-party payment gateways and are never stored on our servers).

• Technical & Browsing Data: IP address, browser type, operating system, device identifiers, referral URLs, and pages visited (collected via cookies and analytics software).

• Communications: Any messages, feedback, or support inquiries you submit via website forms or email.

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If you contact us, we may keep a record of that correspondence. Occasionally, we may request users to complete surveys for research purposes. Whenever personal information is collected, we make a deliberate effort to include a link to this privacy policy on that specific page.

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Use of Cookies.

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A cookie is a small amount of data sent to your browser from a web server and stored on your computer's hard drive. We use cookies solely to enhance the efficiency of the navigation system while you are using our site. You can adjust your browser settings to block or notify you about cookies. ​

 

How do we protect your personal information?

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While we strive to protect your personal information, it's important to note that no data transmission over the Internet can be guaranteed to be 100% secure. Despite our best efforts, we cannot ensure or warrant the security of any information you transmit to us via email or our 'send us an enquiry' form. Once received, we make our best effort to ensure its security on our systems.

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Legal Notice Information on this website is provided 'as is' without warranty of any kind, either express or implied.

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While every effort has been made to provide the most accurate information, we advise that the content on this website may contain technical inaccuracies or typographical errors. We reserve the right to make improvements and/or changes to the products and/or programs described on this website without notice.​

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We make no representations whatsoever about any other website you may access through this one. When you access a website external to this website, that website is independent from us, and we have no control over the content on that website. Any link to an external website does not imply our endorsement or acceptance of any responsibility for the content or use of such a website.

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In no event will we be liable to any party for any direct, indirect, special, or other consequential damages arising from the use of this website or any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling system or otherwise, even if expressly advised of the possibility of such damages.

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Disclosure & Overseas Data Transfers.

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We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only when necessary to run our business, including:

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• Service Providers: Payment processors, courier/delivery services, IT hosting providers, email marketing tools, and analytics providers.

• Legal Requirements: Government agencies, law enforcement, or regulatory bodies where required or permitted by New Zealand law.

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Overseas Transfers: Some of our third-party service providers (such as cloud storage or SaaS platforms) may host or process data outside New Zealand. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient is subject to privacy laws that provide comparable safeguards to the New Zealand Privacy Act 2020, or that appropriate contractual safeguards are in place.

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​​What is our policy on allowing you to update, correct, or delete your personally identifiable information?

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You can edit any personal information held by us by contacting us via phone or email. Your information can be updated, corrected, or deleted at your request at any time. ​To submit a request:

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1. Email our Privacy Officer at [privacy@yourdomain.co.nz].

2. Provide sufficient details to verify your identity and specify the information you wish to access or correct.

 

We will respond to your request within 20 working days, as required by law.

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How to Contact Us or Make a Privacy Complaint.

 

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a privacy-related complaint, please contact us. If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Privacy Commissioner (OPC) 

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• Website: www.privacy.org.nz

• Phone: 0800 803 909

 

Updates to This Policy.

 

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any revisions will be posted on this page with an updated "Effective Date."​​​​​​​​​​